Dispatch and Help desk
Solutions at your fingertips whenever you need them
Our dispatch and helpdesk are available 24/7 to ensure round-the-clock support and solutions to your requirements.
Customer support
Real-time device monitoring
You can negotiate in English and Czech
Our dispatch and helpdesk are ready to provide you with complete technical support regardless of the time. Thanks to a modern control center with a wide range of tools for management, service and monitoring, we are able to ensure the smooth and safe operation of all supplied technologies.
For effective management and monitoring of requests, you have a helpdesk portal at your disposal, which enables registration and management of all requests via an intuitive web interface with the possibility of e-mail notifications. To solve specific questions, we offer a direct telephone connection to product specialists who will provide you with professional assistance.
In standard mode, we provide technical support on weekdays from 8:00 am to 4:00 pm (ETC), while for more demanding operations we are able to provide individual support up to 24/7 according to your needs. Our support takes place in the standard languages of Czech and English in order to satisfy a wide range of customers.
With us, you can be sure that your technology will always be in good hands - whenever you need help.